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privacy policy

Privacy Policy

This Privacy Policy describes how Cleopatra Hospitals Group Corp ("Cleopatra Hospitals Group") protects your personal information when you use this service on the App, the Cleopatra Hospitals Group universal patient engagement platform and all related products and services (collectively, the "Service"). Cleopatra Hospitals Group is located at 49 Alexandria St. Heliopolis, Cairo, Egypt. All references to Cleopatra Hospitals Group include its subsidiaries or affiliates involved in providing the Service. All references to you include your Authorized Individuals, if any. 

Your use of the Service is subject to this Privacy Policy as well as our Terms of Use. After reading this Privacy Policy, you will know:

  1. Summary of Data Practices
  2. Definitions
  3. What information Cleopatra Hospitals Group Collects
  4. How Cleopatra Hospitals Group Uses Your Information
  5. How the Information is Shared with Third Parties
  6. Choices You Have About How Cleopatra Hospitals Group Uses Your Information
  7. What About Data from Children Under 18
  8. How Cleopatra Hospitals Group Protects Your Information
  9. How We Provide Required Notices of Security Breaches
  10. How We May Change this Privacy Policy
  11. How to Obtain More Information About this Privacy Policy

Please review this Privacy Policy and the Terms of Use carefully. If you do not agree with our practices, do not access or use any part of the Service.

  1. Summary of Data Practices



PHR Data


Personal Information

Aggregate Data

Do we release your PHR Data for the following purposes?



Marketing and Advertising



Medical and pharmaceutical research



Reporting about our company and our customer activity



To your insurer and employer



For developing software applications



Do we require Limiting Agreements that restrict what third party Service Providers can do with your Personal Information?





Do we stop releasing your Personal Information if you close or transfer your PHR?



Do we have Security Measures that are reasonable and appropriate to protect PHR Data, in any form, from unauthorized access, disclosure, or use?





Do we store PHR Data in the U.S. only?



Do we keep Personal Information Activity Logs for your review?




  1. Definitions

Activity Logs 

Activity logs are Cleopatra Hospitals Group’s and its Service Providers' records of when PHR Data is created, accessed, modified, deleted, released, or exported from and/or within the PHR.

Aggregate Data 

Aggregate Data is PHR Data that is: (1) grouped so it does not connect to you as an individual and (2) has names and other identifiers removed or altered. In other words, Aggregate Data is de-identified data and cannot be used to identify you as an individual.

Authorized Individuals  

An Authorized Individual is someone you authorize to access your Cleopatra Hospitals Group© Universal Patient Engagement on your behalf.


A Dependent is a minor child or other individual over whom an Authorized Individual has legal authority.  


-  PHR 

"PHR" means Personal Health Record. A PHR is an electronic health data application that can help you collect, manage, and share your health information. The Cleopatra Hospitals Group© Universal Patient Engagement is a PHR.

PHR Data 

When you sign up for the Cleopatra Hospitals Group© Universal Patient Engagement, you provide and/or you authorize all or some of your Providers to provide to the Cleopatra Hospitals Group© Universal Patient Engagement information about you. This information makes up PHR Data.  Any information in the Cleopatra Hospitals Group© Universal Patient Engagement is considered PHR Data.  PHR Data might include, but is not limited to the following:

  • Your name and contact information, such as your address, phone number, or email address
  • Your medical history, conditions, treatments, and medications
  • Your healthcare claims, health plan account numbers, bills, and insurance information
  • Demographic information, such as your age, gender, ethnicity, and occupation
  • Computer information, such as your IP address and "cookie" preferences

As described further below, Cleopatra Hospitals Group may use your PHR Data to achieve the following:

  • Operate and manage the Cleopatra Hospitals Group© Universal Patient Engagement platform, software, and website
  • Maintain and protect its computer systems
  • Comply with the law, such as responding to subpoenas and search warrants

PHR Data includes Personal Information and Aggregate Data.

Personal Information 

Personal Information means information about you that reasonably can be linked to you such as your name, health information, and other identifiers.  Personal Information may also include but is not limited to your financial information or social security number.


A healthcare provider, healthcare practice, or hospital that you authorize to provide information to your Cleopatra Hospitals Group© personal health record. When you sign up for the Cleopatra Hospitals Group© Universal Patient Engagement, you may provide authorization for a healthcare practice or hospital, and associated authorized users to send Personal Information to your PHR.  


Cleopatra Hospitals Group and our Service Providers might report about business activities and customers (you) to others, such as investors, auditors, potential business partners, or public communities. Reports will not include Personal Information without your specific permission or as permitted or required by law.

Service Providers 

A Service Provider is an entity that is hired to perform certain functions for Cleopatra Hospitals Group to support the development, maintenance, and implementation of Cleopatra Hospitals Group©.  Service Providers may include software or website designers and data storage providers.

Security Measures 

Security measures can include computer safeguards, secured files, and employee security training. In addition, Cleopatra Hospitals Group may be required by law to notify you about particular data breaches.

  1. What Information Cleopatra Hospitals Group Collects
  2. Before you register for the Service, Cleopatra Hospitals Group may collect your information in two ways: (1) if you contact Cleopatra Hospitals Group through the Internet and provide Cleopatra Hospitals Group with your contact information (e.g., name, mailing address, email address and other information); (2) Cleopatra Hospitals Group may obtain your contact information from a healthcare Provider with which Cleopatra Hospitals Group partners. In either case, Cleopatra Hospitals Group will use such information for the sole purpose of informing you about the Service and inviting you to register for the Service.
  3. To use the Service, you must complete the registration process, which includes accepting the Terms of Use and in the case of connecting to a Provider practice, signing an Authorization for Release of Information. As part of the registration process, you may be asked to provide certain information, such as your name, date of birth, cell phone, mailing address, and email address. You also may be asked to confirm the information that you or a partnering Provider has provided to Cleopatra Hospitals Group prior to registration, if any. Further, to register, you must agree to the Cleopatra Hospitals Group© Terms of Use which incorporates this Privacy Policy. As part of the registration process, you will also have the opportunity to provide additional information to Cleopatra Hospitals Group, such as information regarding your health plan, home telephone number, etc. We recommend that you provide such information, as it will enhance your use of the Service.
  4. In general, Cleopatra Hospitals Group collects all information that you supply directly to the Service. Cleopatra Hospitals Group also may collect information from participating Providers whom you expressly authorize to use the Service with respect to you and your information (each, a "Provider" and collectively, the "Providers"). By authorizing a Provider, you also authorize Cleopatra Hospitals Group to collect information regarding you from your Provider's support staff and from other practitioners affiliated with your Provider or in your Provider's practice. Further, Cleopatra Hospitals Group may collect information from other third party information providers that you expressly authorize to send information to your Cleopatra Hospitals Group© account (e.g., the Apple HealthKit).
  5. Cleopatra Hospitals Group passively collects information from you as you navigate through our Service. Cleopatra Hospitals Group may track IP addresses, use industry standard tracking devices (e.g., session and persistent cookies, flash cookies, web beacons), and electronically gather information about the technology you use to access the Service and the areas of the Service you utilize. Cleopatra Hospitals Group passively collects this information for operational purposes such as evaluating, updating and improving the Service. 

Cookies help us in many ways to make your visit to our websites more enjoyable and meaningful to you. Cookies are text information files that your web browser places on your computer when you visit a website. Cleopatra Hospitals Group may use such "cookie" technology to obtain non-personal information from you as an online visitor. As an example, this might entail recognizing several web page requests coming from the same computer and therefore the same visitor. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. If you do not wish Cleopatra Hospitals Group to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Service may then be inaccessible and you may not receive the full benefits of the Service.

  1. How Cleopatra Hospitals Group Uses Your Information

1.Cleopatra Hospitals Group uses your information to provide the Service as described on the web site and Terms of Use, as well as to enhance the performance of the Service and/or create new services. Cleopatra Hospitals Group will not use Personal Information for product development or product enhancement without your express, written permission. 

  1. If you choose to authorize a Provider to participate in the Service with you, then Cleopatra Hospitals Group may use your information to facilitate the exchange of information and communication between you and your Provider (e.g., the Service would enable you to schedule an appointment with your Provider and receive an appointment reminder in return). 

3.Communications between you and your Provider may be initiated by you or your Provider. You are under no obligation to initiate or respond to such communications. By participating in such communications, you agree that some or all of your PHR Data contained in the Cleopatra Hospitals Group© Universal Patient Engagement may be sent to your Provider through the Service or through interfaces with the Provider's information systems, and you agree that such PHR Data may be incorporated into your health record maintained by your Provider. Cleopatra Hospitals Group will not alter the content of the communications. However, Cleopatra Hospitals Group may remove or block any content that Cleopatra Hospitals Group deems offensive, indecent, or otherwise objectionable or in violation of section 15 of the Terms of Use. Cleopatra Hospitals Group may keep a record of all communications between you and your Providers. Cleopatra Hospitals Group will not share the content of such communications except as permitted under this Privacy Policy, the Cleopatra Hospitals Group© Terms of Use, or as required by law, unless you expressly consent to or authorize disclosure.

  1. Cleopatra Hospitals Group will not sell or rent, your Personal Information without your written consent. Cleopatra Hospitals Group will not use or disclose your Personal Information, except as described in this Privacy Policy, the Terms of Use, or as permitted or required by law.
  2. If you elect to utilize any billing services features of the Service, Cleopatra Hospitals Group also may use your information to process payments, send invoices and conduct other billing-related activities as requested by you.
  3. Cleopatra Hospitals Group will need your cell phone number to confirm activation of your account by sending access code via a text message but will never sell this cell phone number to any other 3rdparty for marketing reason. 
  4. Sharing Your Information with Third Parties
  5. Cleopatra Hospitals Group may make your Personal Information available to third parties participating in the Service that are authorized by you or as necessary to complete transactions you authorize.
  6. Cleopatra Hospitals Group may disclose your Personal Information to Cleopatra Hospitals Group' Service Providers that provide technical support or other services to Cleopatra Hospitals Group related to the Service. All such Service Providers are subject to confidentiality obligations and may only access and utilize your data for purposes of fulfilling their obligations to Cleopatra Hospitals Group.
  7. Cleopatra Hospitals Group may provide or sell Aggregate Data that is de-identifiedto a third parties. However, Aggregate Data will not include any of your Personal Information or be individually identifiable. 
  8. If a third party acquires the assets of Cleopatra Hospitals Group related to the Service and its products and services (whether by sale, merger, change of control, bankruptcy or otherwise), your Personal Information may be transferred to the new owner(s). In such case, your Personal Information would remain subject to the provisions of the Cleopatra Hospitals Group privacy policy that was in effect immediately prior to the transfer unless Cleopatra Hospitals Group provides you notice otherwise.
  9. Choices You Have About How Cleopatra Hospitals Group Uses Your Information
  10. Managing Your Account. You have the following choices regarding the Personal Information you provide to Cleopatra Hospitals Group for use: 
  11. Generally, you may change how your information is used and disclosed through the account setting and account management features. As explained more fully in the Terms of Use, modifications to your Cleopatra Hospitals Group© record are not automatically communicated to your Providers or any third-party sources. If you want your Provider or a third party to know of changes within your Cleopatra Hospitals Group© record, you must inform the Provider or third-party of such changes. 

You may access your Cleopatra Hospitals Group© account at any time to review your PHR Data. To request a change to any of your Personal Information, please contact your healthcare provider or the organization that provided the Personal Information for your Cleopatra Hospitals Group© account. For technical questions related to the Cleopatra Hospitals Group© product, please access the email support link on the Cleopatra Hospitals Group© Support page.

  1. You may opt out of receiving communications from your Provider with regard to the Service by changing your account settings or, if the account settings feature is unavailable, by notifying Cleopatra Hospitals Group at customersupport@CleopatraHospitalsGroup©.com. 
  2. Authorized Individuals.  You may grant access to your Cleopatra Hospitals Group©account to one or more Authorized Individuals or Authorized Individual-Representatives.  You may grant an Authorized Individual access to your Cleopatra Hospitals Group© account by specifically authorizing Cleopatra Hospitals Group© to permit access by such Authorized Individual to your Cleopatra Hospitals Group© account.  When you grant access to an Authorized Individual, you may permit the Authorized Individual to:  (a)  have the same level of access to your Cleopatra Hospitals Group© account as you have, i.e., the Authorized Individual will be authorized to access your Cleopatra Hospitals Group© health record and to communicate with your Providers and/or engage in other transactions with your Providers to the same extent that you are able using Cleopatra Hospitals Group©; or (b) have "read-only" access to your Cleopatra Hospitals Group© account, i.e., the Authorized Individual will be authorized to access and read your Cleopatra Hospitals Group© health record ONLY, and will NOT be able to communicate with or otherwise engage in transactions with your Providers.  Whether or not to grant an Authorized Individual full-access or read-only access to your Cleopatra Hospitals Group© account is your decision.   You acknowledge and agree that: (a) you are solely responsible for verifying the identity of, and monitoring the use by, any Authorized Individual you select; and (b) Cleopatra Hospitals Group has no responsibility or liability in connection with any access to, or use of, your account and information by any Authorized Individual or Authorized Individual-Representative.
  3. Deactivating a Provider, Other Third-Party or Authorized Individual. You may revoke any Provider's,  third-party's, or Authorized Individual's authorization to communicate with you, or request information from you or your Cleopatra Hospitals Group© Universal Patient Engagement through the Service by utilizing the account management tool of the Service. Once revoked, the Provider, third-party, or Authorized Individual may no longer access and use the Service with respect to you and your Personal Information. Any disclosure of your PHR Data or Personal Information made prior to the authorization revocation cannot be recalled, removed, or retrieved by Cleopatra Hospitals Group.  By using the Service, you agree that Cleopatra Hospitals Group cannot, and has no obligation to, remove Personal Information from your Provider's, other third-party's or Authorized Individual's records once properly disclosed. 
  4. Terminating Your Account. You may terminate your Cleopatra Hospitals Group account at any time by notifying us at In addition, except with respect to an Authorized Individual-Representative who establishes an account on behalf of a Dependent, Cleopatra Hospitals Group will terminate your account within thirty (30) days of its receipt of a death certificate certifying your death.  With respect to an Authorized Individual-Representative, Cleopatra Hospitals Group will terminate all accounts associated with such Authorized Individual-Representative within thirty (30) days of its receipt of a death certificate certifying the death of such Authorized Individual-Representative unless a Dependent also has a living Authorized Individual-Representative associated with the account.  Otherwise, Cleopatra Hospitals Group will maintain and/or destroy all PHR Data and Personal Information associated with your account in accordance with its then current document retention and destruction policies. Please note that copies of your Personal Information may remain in your Providers', other third-parties' and Authorized Individual-Representative's and/or Authorized Individual's records, as described in Section F.3, above. 
  5. Data from Children Under the Age of 18

The Service is not intended for use by children younger than 18 years old. Cleopatra Hospitals Group will not knowingly collect information from site visitors younger than 18 years. However, parents or guardians may elect to establish Cleopatra Hospitals Group© Universal Patient Engagements for their children through the Service as Authorized Individuals-Representative and, in doing so, expressly consent to Cleopatra Hospitals Group utilizing such information as set forth in this Privacy Policy and the Terms of Use.

An Authorized Individual-Representative may authorize and/or have access to a Cleopatra Hospitals Group© Universal Patient Engagement for a Dependent.  Through the account, the Authorized Individual-Representative may:  (a) review and update the Dependent's personal health record as maintained on Cleopatra Hospitals Group©; and (b) engage in such communications and transactions as permitted between the Authorized Individual-Representative and the Dependent's Providers through the Cleopatra Hospitals Group© Universal Patient Engagement.  Accounts created for Dependents are specific to each healthcare Provider.  Thus, an Authorized Individual-Representative will have to specifically authorize each Provider to establish a Cleopatra Hospitals Group© account in the name of the Dependent.  A Dependent's Cleopatra Hospitals Group© account will be linked to an Authorized Individual-Representative's Cleopatra Hospitals Group© Universal Patient Engagement account until the earlier of the date:  (i) the Dependent reaches the age of 18; (ii) the Authorized Individual-Representative is no longer the legal representative of the Dependent; or, (iii) Cleopatra Hospitals Group© is notified by the Dependent's Provider or a court of law or agency with appropriate authority that the Dependent has been emancipated, attained legal custody of his or her own health information, or that a different Authorized Individual-Representative has been named. Each Authorized Individual-Representative agrees that a Dependent's Cleopatra Hospitals Group© account also may be linked to the Cleopatra Hospitals Group© account of another Authorized Individual-Representative, and each Authorized Individual-Representative will have the same rights to access and communicate through the Dependent's Cleopatra Hospitals Group© account.  

  1. How Cleopatra Hospitals Group Protects Your Information

Cleopatra Hospitals Group uses both technical and procedural Security Measures to maintain the integrity and security of the Cleopatra Hospitals Group© Universal Patient Engagement and other databases, including the use of firewalls. Cleopatra Hospitals Group© encrypts all PHR Data during transmission between your Provider and Cleopatra Hospitals Group©. Within Cleopatra Hospitals Group©, all Personal Information is encrypted at three levels: each individual has a unique encryption key; demographic information is encrypted; and clinical data is separately encrypted. 


The safety and security of your Personal Information also depends on you. Never share your password with anyone else. Notify Cleopatra Hospitals Group promptly if you believe your password has been breached. Also, remember to log off of the Cleopatra Hospitals Group© site before you leave your computer.

  1. Security Breach Notification Requirements

Pursuant to applicable law, Cleopatra Hospitals Group may be required to send you notice of security breaches or suspected security breaches that impact your Personal Information. In the unlikely event that Cleopatra Hospitals Group must provide you a notice of a security breach, Cleopatra Hospitals Group will send you security breach notices to the e-mail address contained in your account information unless we are otherwise require by law. Please note: many e-mail systems have built in SPAM filters. If you have one in place, you should check with your system administrator or the available instructions to confirm that e-mails from Cleopatra Hospitals Group are not blocked by the filter (e.g., by confirming that the Service domain name (Cleopatra Hospitals is a permitted domain name.

  1. Changes to this Privacy Policy 

Cleopatra Hospitals Group reserves the right to change the Privacy Policy in its sole discretion. In such case, Cleopatra Hospitals Group will post the new Privacy Policy on the web site and the effective date of the new Privacy Policy will be clearly marked. If Cleopatra Hospitals Group updates this Privacy Policy, your continued use of the Service (following the posting of the revised Privacy Policy) means that you accept and agree to the terms of the revised Privacy Policy. Remember, by using any part of the Service, you accept and agree to our Privacy Policy and privacy practices. 

  1. More information

If you have additional questions, please contact Cleopatra Hospitals Group any time. Or write to the company at:

Privacy Matters c/o Cleopatra Hospitals Group Corp 49 Alexandria St. Heliopolis, Cairo, Egypt